Shipping, Return & Warranty Policies
Icarus Precision, LLC - Our Shipping and Return Policy forms an integral part of, and is incorporated by reference into, Icarus Precision's Terms and Conditions of Purchase. By placing an order with Icarus Precision, you acknowledge that you have read, understood, and agreed to be bound by both the Shipping and Return Policy and the Terms and Conditions of Purchase in their entirety.
Shipping Policy
Shipping rates are automatically generated by our site based on, amongst other factors, the purchased products and their destination. Due to constant pricing changes from shipping carriers, your shipping total is dependent on what is ordered, the package size, the delivery destination & other factors.
Typically, orders are compiled on a weekly basis for shipment on Tuesdays. Orders received between Monday at 12:00am PST through Sunday at 11:59pm PST will ship the following Tuesday unless the website indicates lead times, back ordered, out of stock, or discontinued. We work hard to make sure our website reflects our inventory accurately, but due to supply chain issues, logistics issues, seasonal variation, and other factors outside of our control, actual inventory and shipping times may differ from what the website shows. Orders are shipped once they can be fulfilled in entirety. We do NOT ship partial orders. Orders containing products purchased on a lead time basis will NOT ship until they can be fulfilled in its entirety.
Shipping, handling, and tax are additional fees that are the customer's responsibility, unless otherwise expressly indicated at the time of sale. Title to purchased products passes from us to the customer upon handing over to the carrier. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. Loss or damage that occurs during shipping by a carrier selected by us is our responsibility. You must notify us within 14 days of delivery if you believe any part of your purchase is missing, incorrect or damaged. Shipping and delivery dates are estimates only.
Expedited shipping may be requested, but is not guaranteed, and is at the sole expense of the customer. At this time, we do not offer international shipments; please inquire with us directly for information regarding other vendors of our products who may have this service available.
We do our very best to get you your purchases on time and as promised. As noted above, factors outside of our control may interfere with product availability and expected shipping timelines. For this reason, we cannot guarantee exact arrival times. Thank you for your understanding.
Return Policy
Eligibility: Any product intended for return must have a Return Merchandise Authorization ("RMA") request form submitted within 14 days of delivery on said product accompanied by a valid order receipt or order number. The product intended for return must be in "like new" condition - it must be in unused, unworn, undamaged, and unaltered condition, with all original packaging and accompanying materials (if applicable) intact. Submitting the RMA request form does not authorize a return on its own; you must receive an email confirmation from our team before shipping any product back to us, and we are not liable for any products shipped back to us without an accompanying authorization.
NOTE: NON-RETURNABLE Exceptions
We do not accept any returns related to customer damage or normal wear and tear, as determined in our judgment. We also do not accept returns on items with custom Cerakote coatings or on any of our limited edition artisan products (i.e. laser engraved or custom products). Additionally, all sales are FINAL on items with custom coatings or engravings, custom products, any limited edition artisan products, closeout or clearance products, complete firearms, or special orders.
Restocking Fee: All authorized returns will incur a 25% restocking fee. This fee covers the credit card processing fee incurred at the time of purchase and shipping, as well as our team's time taken to resolve the issue and inspect the returned item(s). No payments other than the purchase price of the returned merchandise will be refunded. Any payment processing fees, shipping fees, or taxes (except where required by law) will not be refunded.
Return Merchandise Authorization (“RMA”): Any intended return on purchased products must be requested and submitted through our RMA request form within 14 days of shipping delivery. Submitting an RMA request does not guarantee that we will accept your return; you must wait for approval from our team, in the form of an RMA approval or email confirmation, before returning any product to us. Any product(s) sent back to us without accompanying confirmation may be refused. Our team will conduct the necessary evaluations on the product(s) to verify it was purchased by you direct through our website, it has been less than 14 days from the date of delivery, and that the product intended for return is in "like new" condition. If the product is deemed eligible for return, you are responsible for purchasing your own shipping label and for getting the product back to our warehouse. Once we have received and inspected the returned product(s), your refund will be issued less the 25% restocking fee. In all cases, a 25% restocking fee will apply. Products outside of the 14-day return request window or in any other condition other than "like new" will be evaluated on a case-by-base basis and solely at our discretion.
Missing or Damaged Items: If something in your order is missing or if items have been damaged during shipping, please contact Order Support within 14 days of delivery. (Due to the high influx of emails we get, please allow up to 2 business days to get back to you)
Cancellation Policy
Icarus Precision strives to make your shopping experience as easy and smooth as possible. It is your responsibility to properly review the items in your cart, the shipping and billing address, and other details prior to completing your purchase. For any order or "pre-order", please be sure the item(s) are correct prior to completing payment and checking out. After submitting your payment and checking out, we cannot edit or combine orders.
Cancellation Fees: Orders can be requested for cancellation prior to being shipped out at our sole discretion, but all cancellations will be charged a 10% cancellation fee, regardless of the reason for cancellation or the purchase amount.
If you make an order in error, please notify Order Support as soon as possible so the order can be flagged for cancellation, assuming the order has not shipped out. Once your order has shipped, it can no longer be changed or cancelled, and the regular return policy and restocking fees (as stated above) will apply.
Warranty Policy
Icarus Precision stands behind all of our products with a lifetime warranty against material or manufacturing defects when you order through our website. This warranty is non-transferable and extends only to the original purchaser of the product. It does not apply to any product that has been resold, gifted, or otherwise transferred to a subsequent owner. Any return request must be accompanied by a valid receipt from our website or other acceptable proof of purchase, where the name on the receipt must match the name listed on the RMA request form.
Often times, our Technical Support team will be able to help you troubleshoot & resolve a variety of issues that you may be experiencing with your purchase.
Whenever you make a purchase, please save the email receipt or confirmation or the order number. Having any of these documents on-hand allows our team to assist you in the shortest time possible.
If you are having trouble with or are not satisfied with your Icarus Precision purchase, please submit an RMA Request Form here. Please wait for an email confirmation from our team before sending any product in to us. (Due to the high influx of emails we get, please allow up to 2 business days for us to get back to you)
NOTE: Warranty Exceptions
Our warranty does not apply to issues arising due to customer damage or normal wear and tear, as determined in our judgment. Warranty also does not apply to any non-Icarus products, products with custom cerakote or anodized coatings, any of our limited edition artisan products (ie. laser engraved or custom or limited run products), any final or closeout or clearance products, complete firearms, or special orders. Further to, please note that our ability to replace products under warranty may be limited by product availability, and in such cases an alternative option will be provided to you.
Warranty Return Merchandise Authorization (“RMA”): Any warranty claim on purchased products must be requested, submitted and authorized through our RMA request form process. Contacting Order Support regarding any warranty claims will be led to our RMA request form process. Submitting an RMA request does not guarantee that we will accept your claim, you must wait for approval or consent from our team after submitting the request form. Please give us up to 2 business days to respond, complicated cases may take longer. Any warranty claim must have prior consent and approval in the form of a RMA approval or email confirmation from our team, please do not send back any item(s) without consent or approval. In all cases, you are responsible for purchasing the shipping label and for getting the product back to our warehouse, at your sole expense. If our evaluation confirms a material or manufacturing defect, a replacement will be shipped out and we will purchase the shipping label to send your replacement back out to you at no cost. If our evaluation finds no defect in the product, you will be responsible for providing a pre-paid shipping label in order for us to return the product to you. Any risk of loss only passes back to us upon actual receipt of the returned product(s), any loss incurred during shipping or delivery is not our responsibility.